FAQ
Creating a Frequently Asked Questions (FAQ) section is crucial for helping customers navigate your print-on-demand T-shirt business. Here's a tailored FAQ template you can customize based on your business specifics:
General Questions
Q: What kind of products do you offer?
A: We specialize in high-quality, custom-designed T-shirts, hoodies, and other apparel items. All designs are unique and created with care to suit a variety of styles and preferences.
Q: Do you offer unisex sizing?
A: Yes! Most of our products are available in unisex sizes, with detailed sizing charts provided on each product page to ensure a perfect fit.
Q: Where are your products made?
A: Our products are printed and shipped from trusted print-on-demand partners located in [mention locations, e.g., the U.S., Europe, etc.]. This ensures fast production and delivery times.
Orders & Shipping
Q: How long does it take to process my order?
A: Once you place an order, it typically takes [2-5 business days] for production. Shipping times vary depending on your location.
Q: Do you ship internationally?
A: Yes, we ship worldwide! Shipping costs and delivery times depend on your location and will be calculated at checkout.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to check the status of your delivery.
Returns & Exchanges
Q: Can I return or exchange an item?
A: Since our products are custom-made to order, we cannot accept returns or exchanges unless the item is defective or damaged. Please contact us within [7-14 days] of receiving your order if you experience an issue.
Q: What if I receive a damaged or incorrect item?
A: We’re so sorry! If your order arrives damaged or incorrect, please email us at [your email address] with your order number and photos of the issue. We’ll make it right as quickly as possible.
Payments & Discounts
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment methods displayed at checkout.
Q: Do you offer discounts or promotions?
A: Yes! Subscribe to our newsletter or follow us on social media to stay updated on sales and exclusive offers.
Custom Orders
Q: Can I request a custom design?
A: Absolutely! If you have a specific idea in mind, contact us at satoristylecompany@gmail.com with your concept, and we’ll see how we can bring it to life.
Q: Do you offer bulk or wholesale discounts?
A: Yes, we offer discounts on bulk orders. Please contact us directly at satoristylecompany@gmail.com for more information.
Sustainability
Q: Are your products eco-friendly?
A: We strive to minimize waste by producing items on demand, which reduces overproduction. Additionally, many of our items are printed on eco-conscious materials—check individual product descriptions for details.
Still Have Questions?
Q: How can I contact you?
A: You can reach us at satoristylecompany@gmail.com or through our social media channels. We’re happy to help!